PROCESSING AND SHIPPING TIME

Normal processing time is between 2-5 busIness days for new orders. Large items required 4-7 business days to process. Shipping time can take an additional 3-7 business days from the time an order leaves our warehouse. Please use your tracking number (if available) to trace your order directly on the courier's website. Shipping and processing times are only an estimate and shipments could require more time during busy periods. If all of your items have not arrived within 30 days, please contact us.

SHIPPING AGREEMENT (Canada)

  • We currently offer FREE SHIPPING within CANADA on all range hood orders OVER 199$ Exclusions Apply (see below for details).
  • Parts orders Do Not Qualify for Free Shipping. The map on the right is a general representation of transit times for courier shipments to commercial destinations. This is not a guaranteed delivery time, but is only an estimate.
  • LARGE ITEMS are subject to additional handling fees.
  • If your item is shipped to a terminal for Pick-Up, you must pick-up the item within 48 hours of courier notificaiton. Victory Range Hoods reserves the right to charge your account for any additional storage fees for items that are not picked up in a timely manner.
  • Any address changes must be approved by Victory Range Hoods. Any unathorized address changes directly through the courier will be billed directly to your account.
  • Transit times may differ between shipments to commercial and residential destinations. Processing time for new orders is not factored into the shipping time. Additional time is required to prepare any new orders before shipping.
  • All courier business days are Monday through Friday (excluding holidays). Deliveries are usually only scheduled for business days and not on weekends.
  • All items that are shipped from our warehouse are fully insured.

SHIPPING AGREEMENT (United States)

  • Our Free Shipping offer Does Not Apply for shipments to addresses in USA.
  • Parts orders Do Not Qualify for Free Shipping and might require additional shipping fees.
  • LARGE ITEMS are subject to additional handling fees and import/clearance fees.
  • Transit times may differ between shipments to commercial and residential destinations. Processing time for new orders is not factored into the shipping time. Additional time is required to prepare any new orders before shipping.
  • All courier business days are Monday through Friday (excluding holidays). Deliveries are usually only scheduled for business days and not on weekends.
  • Charges on shipments to USA are based on weight and will be calculated automatically by our online system at check-out.
  • We do not charge any state taxes for shipments to USA.
  • All items that are shipped from our warehouse are fully insured.

Any missing parts must be reported to us within 10 business days of delivery.

! Please do not arrange installation services before you receive the box ! Victory Range Hoods cannot be held liable for expenses related to a delayed shipments. Once the box leaves our warehouse, it is out of our control. Due to equipment breakdown, bad weather conditions, or any other shipping-related factors, the delivery of the box by the courier could be delayed by a few days.

EXCEPTIONS:

  • We do not ship to Alaska, Puerto Rico or Hawaii.
  • Free Shipping does not apply for shipments to USA Addresses or Rural Destinations.
  • Free Shipping does not apply for shipment to Yukon Territory, Northwest Territories and Nunavut.
  • Free Shipping does not apply to parts orders including (not limited to) wall caps, roof caps, extensions, replacement parts, etc.
  • USA Shipments may be delayed due to customs/clearance procedures.
  • FOR CANADA: Shipping large items by freight will only include FREE delivery to your closest freight depot for pick-up. Direct Home Delivery will be an extra charge due to large-item handling fees.
  • Our Free Shipping offer has a maximum allowable amount. If any shipment exceeds this threshold, Victory Range Hoods reserves the right to CANCEL ANY FREE SHIPPING orders or REQUEST ADDITIONAL PAYMENT.

YOUR ACCEPTANCE OF THIS SHIPPING AGREEMENT

This is an Agreement between you and all persons you represent (and for purposes of this Agreement, "person" includes natural persons and any type of incorporated or unincorporated entity) and Victory Range Hoods ("VICTORY") regarding your access to and use of the Victory Range Hoods (kitchenhoods.ca) website and all content, information, products and services available on or through the website (collectively, the "Website"). 

Each time you use the Website you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent, to be bound by this Agreement as it then reads, and you represent and warrant that you have the legal authority to agree to and accept this Agreement on behalf of yourself and any person you purport to represent. If you do not agree with each provision of this Agreement, or you are not authorized to agree to and accept this Agreement on behalf of the person you purport to represent, you may not access or use the Website.

This Agreement is in addition to any other agreement you may have with Victory Range Hoods, including a transaction agreement.