RETURNS POLICY

We accept returns on VICTORY range hoods as long as they meet the following criteria: (no returns accepted on any accessories or parts) 

  • Unused and in its original packaging with a valid receipt from VICTORY.
  • The unit is free of installation marks, scratches and dents.
  • Manuals, screws, and any other parts are included in the box.
  • Return is processed and a return authorization (RA) number is obtained within thirty (30) days from the date the product was received/delivered.
  • The cost to ship the returned product, insuring the product against damages, as well as any applicable clearance/import fees are the customers' responsibility.

We will refund the cost of the applicable product (excluding shipping AND a minimum 10% re-stocking fee) once our quality control team has reviewed and completed their inspection and confirms it meets the above noted criteria. We reserve the right to refuse a return and deny credit if the returned product fails to meet these criteria.  

If the product is damaged at the time of delivery, please refer to our Damages Policy.

EXCHANGE POLICY

We accept exchanges on VICTORY range hoods as long as they meet the following criteria: (no exchanges accepted on any accessories or parts) 

  • Unused and in its original packaging with a valid receipt from VICTORY.
  • The unit is free of installation marks, scratches and dents.
  • Manuals, screws, and any other parts are included in the box.
  • Exchange is processed and a return authorization (RA) number is obtained within thirty (30) days from the date the product was received/delivered.
  • Victory Range Hoods will provide you with the return label for the exchange.

There are no re-stocking fees for exchanges; however, the original and return shipping costs of the original order that was shipped will be added to the cost of the exchange. We will process the exchange once our quality control team has reviewed and completed their inspection and confirms it meets the above noted criteria. We reserve the right to refuse an exchange and deny credit if the returned product fails to meet these criteria.  

Click the button below to create a return or exchange ticket. To begin the return process, you will need to provide your order # along with the full name associated with your order.

RETURN OR EXCHANGE 

ORDER CANCELLATION POLICY

You may cancel an order during the processing stage of the order by calling or emailing us with your order confirmation number at 1.800.394.4020 or info@kitchenhoods.ca.  Once your order has been provided with a tracking number it is usually too late to cancel as the order could have shipped. Please check the tracking number to find out if the item has been picked up from our warehouse. If your item has shipped, we cannot stop the shipment and you may return any unwanted items in accordance with our return policy above. 

EXCEPTIONS:

We DO NOT accept returns on parts and accessories and custom orders, including (but not limited to):

  • Accessories (wall caps, roof caps, backdraft dampers, etc.)

  • Custom Orders (backsplash, hoods, custom cuts, etc.)

  • Replacement Parts (circuit boards, drivers, lights, displays, switches, filters, etc.)